To initiate a product return or exchange, kindly send us an email at support@abayastore.pk including the order number, product name, original proof of purchase receipt, and a description of the issue. Our customer care agent will promptly reach out to you. Alternatively, you can contact us by WhatsApp at 0312-3965365

Shipping Policy

• All orders will be  processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed the next business day. 
• Domestic delivery within 3-5 business days.
• Free Shipping available all over Pakistan.

Eligibility for Returns

• We will happily exchange your merchandise within 7 days if it is unused, unwashed and in its original condition with the tags on.
• Returns must be reported to customer support within 48 hours after receiving the product. 
• Accepted reasons for returns: wrong or damaged product.
• Change of mind returns are not accepted.
• Original proof of purchase (invoice emailed at purchase) is required.

Return Procedure

• Contact support@abayastore.pk for product return and exchange. 
• Mention the reason for the return and include the original order number from your email receipt. 
• Provide evidence with pictures of the product. 
• Our customer care team will review your request and contact you if it is deemed genuine and eligible for return. 
• If your case is approved by the customer care team, you will need to reship the item back to us  using any courier service with traceable delivery, agreed upon by our team.
• After assessing the nature of the complaint, we may offer you an exchange or store credit of equal or lesser value, which will have a validity period. 
• Refunds will process between 7-10 working days. 
• If your return claim is rejected by our customer care team, you will be notified within 3 business days. 
• Washed, dried, or stained products will not be entertained.